Thanks for ordering Marwahlous. If you are not entirely satisfied with your purchase, we are here to help.
You have 14 days to 30 days to return a physical item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please note returns and refunds DO NOT apply to digital downloads or online download material. In the event of an error during receiving of download links, buyers can opt to have digital download links resent by contacting Marwahlous via email to Rsm@marwahlous.com.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) within thirty business days of refund approval. Please allow the relevant number of days for your credit / refund to be reissued back into your account, as this will be dependent on your card issuer, or your respective bank or the online payment merchant policies.
You can request a refund (minus any deposits paid) up to 14 days after confirmation that your purchase has been completed. However, all refund requests will be subject to the below conditions, they will also be subject to approval by Marwahlous and simply “changing your mind” is outside of our refund policy (no refund will be granted simply due to change of mind).
No refund is available after 14 days from commencement of the process. The commencement of the process is upon receipt of your deposit and / or first instalment. Should you wish to cancel your subscription and / or your instalment plan after the initial 14 days from commencement of the process, all outstanding fees (Course fees / Program fees / Student fees / Client fees) will be payable in order to avoid any legal action. Where a refund has been granted (minus deposit), this will result in cancellation of your membership and login to any course. All materials must be deleted or discarded as outlined in our Terms Of Service.
In the event a refund is payable, Marwahlous will process the refund due to you as soon as possible, within thirty business days of the day the refund was / is approved.
Whilst we make every effort to run courses as advertised, we reserve the right to change course content, assessment, dates, and trainers/moderators. We also reserve the right to suspend any student who disrupts a course by his or her unacceptable behaviour.
If you have been or have not been provided with the “RSM BLUEPRINT UNIQUE VALUE PROPOSITION,” please note that all product/program/course guarantees are subject to the following conditions:
At the discretion of Marwahlous and associated Mentors / Consultants / Staff / Affiliates of Marwahlous, when selling products owned by Marwahlous, if a refund is requested outside of the above 14-day terms, a credit note may be provided to the value of or part of the value of the requested refund amount. This is determined on a case-by-case basis and conditions apply (these conditions will be outlined on the credit note when provided). Please note any credit notes are non-refundable for cash and guarantees provided excludes refunds / cash refunds for credit notes.
All legal or debt collection fees and costs incurred by Marwahlous to recoup monies owed by you, will be payable by you.
There are no refunds on events / retreats due to all student / attendee funds being allocated to arranging the event / retreat, including accommodation and other expenses incurred by Marwahlous. For Travel / Retreat payments, ensure you take travel insurance out (at your own expense) to cover for any unforeseen circumstances that may result in you not being able to attend. Once deposit has been paid, you are locked in, and remainder payments are payable by you until full payment of your ticket, has been received by Marwahlous.
There are no refunds on any online events, workshops, webinars, or pre-recorded online events under any circumstances. At our discretion, we may allow you to attend the next equivalent online event, workshop, or webinar, in the event you are unable to attend on the date you have signed up for and paid for.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us via the contact us page on our website or via email at Rsm@marwahlous.com.
All Digital Download Products or Online Products / Programs / Courses, including workbooks / checklists / calculators, and/or any resources provided with products / programs / courses, must not be resold, or otherwise transferred to anyone in any shape, way or form.
File Transfer You must not allow copying of any Digital Download Products including, but not limited to, copying through file sharing networks or sharing your login details to anyone other than yourself. Marks of Ownership You must not remove or alter any mark of ownership, copyright, trademark watermarks or other property right, which is embodied on any Digital Download Products or Online Products / Programs / Courses including workbooks / checklists / calculators, and/or any resources provided with products / programs / courses. Copyright All title, Copyright, and intellectual property rights in and to the Digital Download Products or Online Products / Programs / Courses, and any installation of Digital Download Products or Online Products / Programs / Courses are owned by Marwahlous. Storage or sharing of this intellectual property by any means electronic or otherwise, that is contrary to this agreement, may result in prosecution. All fees or costs incurred by Marwahlous to prosecute due to failure of complying with our terms, will be payable by you. Digital Content Cancellation Rights: a. You have the right to withdraw from your purchase within 14 days of receipt of your full payment / initial payment / or holding deposit paid to Marwahlous (or affiliated mentors or facilitators of Marwahlous). This is defined as completion of the Credit Card purchase transaction or PayPal Purchase Transaction, or any authorised payment mechanism used including Debit Card / Google Pay / Online payment gateways. At this point an email with download link or login details is sent to the buyer’s email address as provided during payment transaction process. b. Marwahlous reserves the right to not refund a digital content order once delivery of the product has begun. The download service or login details commences immediately after completion of the purchase transaction (full payment, initial payment within a payment plan arrangement, or a holding deposit) and you will not have the right to withdraw or cancel your order after this point. If you cancel any payment plans in place for the purchase or membership of digital content / courses / products outside of the 14 days Return Policy Terms, full payment of any outstanding fees will apply and action will be taken by Marwahlous (or affiliated companies, mentors, and facilitators of Marwahlous) to recoup all outstanding payments owed. All legal action will be at your expense. Events / Retreats The following conditions apply for all Retreats (local and International): Marwahlous will advise regarding any visa and travel requirements (for international retreats), however it is your final responsibility to ensure your travel documents are in order. As it is the requirement of most countries, please ensure your passport is valid for at least six months after return date. Marwahlous strongly advises that you have adequate comprehensive travel insurance to include full cover for the duration of your journey. Although we offer full care, we cannot accept any responsibility if you choose not to cover yourself appropriately. Marwahlous takes no responsibility for your flights. By making payment of a deposit or full payment for any Event / Retreat run by Marwahlous, you are accepting Marwahlous’ Terms and Conditions. The balance of all money due shall be paid by the customer to Marwahlous as per payment agreement. If payment is not made as per payment agreement, then all monies paid up until that point will be forfeited and your reserved spot at the event or retreat will be cancelled (no refund will be provided on any money paid up to that point). Please note all Events and Retreats are photographed and recorded via video and used on social media, in print and for marketing purposes with no limitations. By joining any of our events, you accept this term.